Hotel concierge Ryu Enami delivers an extraordinary hands-on response to a group of abusive complainers. One man summons her to his room and blows a trivial issue out of proportion, piling on one accusation after another. His demands escalate from apologies to kneeling, and before long two friends join him, turning one guest into three. Wanting to settle the matter without causing a public incident, Enami agrees to all their demands. The men swarm around her body like hyenas surrounding prey—but exactly what kind of apology will they demand? Watch the video to see how far it goes, and root for Ryu Enami as she faces them.